Hello, I wanted to tell you that I am in Formentera, a small and beautiful Spanish island located in the middle of the Mediterranean Sea. In my country house I have my workshop where with the help of my family and friends we produce each of the orders with great love and dedication.
The deadlines are, once the purchase is made, between 15 and 20 days of PRODUCTION and then the shipments are made through the official post office of the country, which usually takes 7 to 10 days within Spain and the rest of Europe between 10 and 20 days (When the shipment is made you will receive an email notifying you that your order is on the way.
If you need the jewel urgently you can contact us for EXPRESS PRODUCTION which the production time is 5 days and has an extra cost of €20.
For purchases over €150 shipping is free within the European Union.
If you are not in this area at the time of making your purchase you will be able to see the shipping cost on the cart page.
URGENT shipments within SPAIN 10 euros. At the moment I do not make urgent shipments outside.
In case you need the jewel soon, For any LOVE EMERGENCY, do not hesitate to write to me.
Thank you for supporting this family and artisanal enterprise, you are buying a unique piece made especially for you, I also want to thank you for your PATIENCE, artisanal work is slow and requires time and dedication, each jewel has a series of steps that are impossible to skip so that it looks good and is ready for use.
Any questions or queries, write to me.
Greetings!
EXCHANGE OR RETURN POLICIES:
If you are not satisfied with your product, you have a period of 10 days to return it or exchange it for another piece.
RETURNS:
If you are not satisfied with your order, a 100% refund of the value of the product will be made once the jewel arrives back to our workshop, the cost of the first shipment is not refunded. In the case of returning the product, the cost of the return shipment will be borne by the customer.
EXCHANGES:
You can exchange your jewel for any other, if the difference is greater you can pay me separately, and if the difference is less I will refund you the same. The cost of shipping both ways is the responsibility of the customer.
REPAIR:
In case your jewel suffers any damage due to a manufacturing problem, send me a photo of it to see the problem and I will send you a new piece or repair it. If the jewelers breaks or suffers any damage due to you or the passage of time I cannot take charge of this, but do not hesitate to write to me and we can find a solution!
CUSTOM RINGS:
When ordering your ring make sure you take the correct measurement of your finger, I will make it exactly the size you ask me for. In case the ring is too big or too small you can write to me and I will repair it to your size but you will have to take charge of the cost of the new shipment of the piece (7 euros).
