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Shipping & Returns

SHIPPING:

 

Hello, I wanted to tell you that I am in Formentera, a small and beautiful Spanish Island located in the middle of the Mediterranean Sea. In my country house I have my workshop where with the help of my family and friends we produce each order with great care and dedication.

 

The deadlines are, once the purchase is made, between 7 and 15 days of PRODUCTION and then the shipments were made through the official posts of the country, which usually takes 1 week within Spain and the rest of Europe between 1 and 2 weeks ( When the shipment is done you will receive an email advising you that your order is on its way ) 

 

Shipments are FREE within the European Union. If you are not in this area, at the time of making your purchase you will see the value of the shipment.

 

URGENT shipments within SPAIN 10 euros. At the moment I do not make urgent shipments outside.

 

In case you need the piece soon for some LOVING URGENCY, do not hesitate to write to me.

 

Thank you for supporting this family and artisan enterprise, you are buying a unique piece made especially for you, I also want to thank you for your PATIENCE, lately due to the Pandemic some of the orders may take a little longer than normal, but do not worry They are made with a certified envelope so it will always arrive.

 

Any questions or queries write to me.

 

Regards!

 

 

EXCHANGE OR RETURN POLICIES:

 

In case you are not satisfied with your product, you have a period of 10 days to return it or exchange it for another piece.

 

RETURNS:

 If you are not satisfied with your order, a 100% refund of your purchase will be made once i have received the piece back.

 

CHANGES:

 You can change your piece for any other, if the difference is greater you can pay me separately, and if the difference is less I will refund it. 

 

REPAIR:

In case your Jewel suffers any damage due to a manufacturing problem, send me a photo of it to see the problem and I will send you a new part or I will repair it. If the piece breaks or suffers any damage because of you or the passage of time, I cannot take care of this, but do not hesitate to write to me that we can find a solution!

 

CUSTOM RINGS:

When ordering your ring make sure you measure your finger correctly, I will make it exactly the size you ask for. In case the ring is large or small you can write to me and I will repair it to your measure but you will have to bear the cost of the new shipment of the piece (7 euros).

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